IT Change Analyst

Title: IT Change Analyst

Location: Helensburgh

Salary: Up to £65k

Join our dynamic team as an IT Change Analyst, based in Faslane, Helensburgh. Enjoy the flexibility of our innovative 4xFlex working pattern, featuring a condensed 4-day workweek (Monday to Thursday) and the option for hybrid working, typically spending 2 days onsite.

Key Responsibilities:

• Optimise Change Control Processes: Streamline and enhance our Change Control procedures for maximum efficiency.
• Collaborate on ITIL4 Practices: Work with customers to improve processes in alignment with ITIL4 standards.
• Client Reporting and Presentations: Deliver concise progress reports and compelling presentations to clients.
• SIEM Subject Matter Expertise: Act as a subject matter expert in Security Information and Event Management (SIEM), providing recommendations for product enhancements.
• Incident Analysis and Escalation: Conduct thorough analysis of SIEM outputs, promptly identifying and escalating any incidents or breaches.
• Secure by Design Assurance: Provide assurance support to team members on Secure by Design principles.
• Technical Risk Communication: Translate technical risks into understandable formats for non-technical stakeholders.
• Mentorship: Mentor junior team members to foster growth and development.
• Effective Communication: Engage effectively with clients and managers across all levels.

The successful candidate must achieve the appropriate level (SC) of security clearance.

Required Skills, Qualifications, and Experience:

• Proven track record as an IT Change Analyst, Cyber Security Analyst, or in a related role.
• Proficiency in implementing ITIL processes.
• Strong expertise in SIEM operations.
• Competence in Risk Management and NIST Cyber Security Controls.
• Exceptional stakeholder management skills with client-facing experience.
• Ability to thrive in a fast-paced environment, adapting to evolving priorities.
• Highly organised with a pragmatic approach, consistently meeting deadlines.
• Excellent interpersonal and communication skills, both written and verbal.

Desirable Skills:

• Certified Information Systems Security Professional (CISSP).
• Experience in Government/Ministry of Defence settings is advantageous.

Join us and be a part of a team that values innovation, professional growth, and the ability to make a real impact. Apply today!